Customer Service

CUSTOMER SERVICE

For Customer Service and questions regarding your order, please contact us via email at info@beautyexpress24.com.

ORDER PROCESSING

Most orders are processed within 48 hours of receipt. Processing time does not include weekends, and orders placed on Friday after 11 am EST, Saturday and Sunday will be processed the following Monday.

We apologize, but currently we are unable to process and ship orders to destinations outside of the United States.

SHIPPING & HANDLING

Business Days: Monday - Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving.

Overnight and Second Day: Orders must be placed by 11 am Eastern Standard Time (EST) to be processed on the same business day.

Shipping charges are based on order totals and beautyexpress24 offers free shipping on all orders over $100, excluding tax. Standard shipping takes approximately 7 business days. Second day and overnight delivery is available for an additional charge.

We can not deliver shipments to PO Boxes and APO/FPO addresses. Shipping and Handling Charges via USPS:

• Standard Ground shipping: $7.99

• 2nd day delivery: $19.95

• Overnight delivary: $29.95

FREE Standard Ground Shipping on orders over $100.

PAYMENT METHODS

Beautyexpress24 accepts the following credit cards: Visa, Mastercard, Discovery and American Express.

• For security reasons your billing name and address must match that of the credit card used for payment.

• Beautyexpress24.com cannot process any credit card with a billing address outside of the United States.

• All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.

SALES TAX

Beautyexpress24.com is required by law to collect sales tax on orders shipped to Massachusetts.

BACKORDERS & OUT OF STOCK

If you order a product that is currently out of stock, you will receive an email to let you know about it. We will advise you of the possible in stock date and request a confirmation for a backorder, exchange or cancel instructions.

RETURNS & EXCHANGES

Beautyexpress24.com will only accept returns on items purchased throught the website with a receipt and order number. To return or exchange your purchase or for any other order discrepancies, please email us at customer@beautyexpress24.com within 14 days of receipt of your purchase. We are unable to refund the freight charges and we cannot accept any used skin products after that period.

Defective Products: Contact Beautyexpress24.com within 14 days of receipt with product concerns. Defective merchandise will only be replaced with the exact same product. 

Undelivered Shipments: Any orders that are sent back to beautyexpress24.com, such as 'Return to Sender', unsigned or unclaimed, as well as 'address not found' due to customer error will be treated as a return for unwanted/unused items and a 15% restocking fee will be applied + shipping fees. Likewise, a shipping fee will be applied if you prefer to have the order re-shipped.

PRODUCT INFORMATION & INGRIDIENTS

Each product page contains a description of the item and ingredients list that has been provided by the manufacturer. Any information and alterations to the product are subject to change at their discretion.